Tuesday 11 June 2013

Poor Online Marketing Hurts Medspas

By Ceri Marsdan


Most people would think that an advanced industry like Medical Aesthetics would have a good websites but often, they are very low quality. The most common issues that we see involve outdated platforms, terrible color schemes and layouts, and no lead generation whatsoever.

Many companies including MedSpas have Facebook pages that are semi-automated and post meaningless news items. Some accounts on social sites are full of links that don't actually go anywhere, or nowhere relevant. These profiles get no attention whatsoever. Social media is all about interaction and engagement. Show them something of value, a humorous photo, a cool contest, or a poll to enter, and they will be engaged to leave comments. If something interesting is available to customers, they may become clients or even just share your site info in their social platforms. Always reply to messages and comments, start conversations on twitter and join into trending topics in your area.

Even today, email still is an important way to get messages across to current and potential clients. Surprisingly many doctors have no idea about this. It is fairly common to see MedSpas have no email list to leverage all these years of relationship building. When a company keeps a detailed list of emails of customers and people who are interested in their products, they can send promotions tailored to them, and get great results.

A big part of inbound marketing is the use of content marketing, which makes a lot of sense. Google has made it clear that it is constantly refining its algorithms to find and reward fresh content. The trend is toward social media affecting search engine results, and more visitors end up on sites who use them, and keep customers interested. Basic blogging is a necessary start, but only the start. There should be multiple kinds of content created for different places on the internet, and this should be the goal of a MedSpa that is moving forward with a marketing agenda. Putting yourself in the client's shoes in all aspects of the process of retaining services is important. As someone who is seeking procedures that your company provides finds your company name appearing in multiple places online, they will assume you are experienced. When this happens, the trust that the potential client will have in you will increase, and the competition will be left behind.

Many patients leave reviews on the websites of the practices they receive procedures from, and a lot of potential new clients will look through the comments. Having the trust of the potential customer is a major concern to a website's owner. Having a non-biased third party describing your services and their experience adds an element of trust and credibility that will help any business. When the message is delivered by a customer who has had experience with your company, the new visitor will take this more seriously. Another big way for people to find out about your business is for customers to talk to their friends, as word-of-mouth makes a huge difference.

Services are offered online on websites by almost every single MedSpa. To gain and keep patients, having a site is just the beginning. Individuals now routinely go online to search for the best MedSpas in their city and learn what their patients say about their face-to-face experience with those doctors and their employees.




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