Wednesday, 4 June 2014

Automated Phone Systems For Small Business Owners Cut Costs

By Lila Bryant


A good and efficient phone system can boost the efficiency, and therefore profits, of a small business. Not many owners of these companies fully understand what systems are available and how much they cost. If they took some time to investigate the market they would soon see that VoIP phone systems for small business are a worthwhile investment and not an extravagance.

The only prerequisite of installing a state-of-the-art system is to have a high-speed Internet connection already installed on the premises. Most systems these days use VoIP, allowing people to contact each other far more easily. The amount of services that you can receive on the smallest of budgets is quite incredible.

If your only experience of VoIP was when it was first introduced you will be amazed at the improvements in quality these days. There is no longer a problem with sound quality, or with lines that keep disconnecting. New technology, and the advent of high-speed broadband connections, have made these systems far more reliable. There is no need to be concerned about using this kind of technology, as it has been tried and tested thoroughly throughout the commercial world.

Installing a system like this will mean that your personal assistant, or secretary, are free to carry out tasks that are more useful for their time, rather than continually answering incoming calls. They can also be configured so that your customers can be routed directly to the person, or department, that they need to talk with. No calls will be left hanging, they will all play recorded messages advising them that their call will be answered, or give the caller the option of leaving a message.

If you are always making long journeys for very short meetings, you will find that having one of these phone systems can save you money in other ways. Because they run through the high-speed Internet network, it is possible for you to use video conference facilities to keep in touch with your customers. The savings you make on travel costs, and overnight expenses, will quickly cover the investment you have made in your phone system.

Some of these packages come with a great many automatic features. Depending on the package you purchase, these could include call forwarding, voice mail, and unified messaging. Some of these systems can also be used as virtual fax machines, allowing you the ability to receive and send faxes via your email system.

When you are weighing up the pros and cons of the packages available to you, a good thing to look out for is whether the supplier will offer staff training on this new system. For some of your staff members a new phone system could be extremely daunting, and training will give them the confidence to use it efficiently. Hands-on training will be far more cost-effective than any instruction manual.

Having a modern phone system for your company will boost your business in many ways, including customer satisfaction. Current, and prospective customers, will no longer have to keep calling you because they get a busy tone. They will be able to leave a message requesting a call-back, rather than having to call another time, or company, to get help to solve their problem.




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